Terms &
Conditions

In short Anyone using metbooker.com or the booking platform is bound by these terms.

These Terms & Conditions form a legal agreement between you and METBooker (“we”, “us”, “our”). They cover three groups of users:

• Visitors — anyone browsing the public website at metbooker.com.
• Business customers — businesses, landlords or operators who sign up to use the platform to take bookings (the “Customer”).
• End users — the customers, tenants and guests who make a booking through a business that uses METBooker.

If you are a business customer, our SaaS Subscription Agreement & SLA, the Data Processing Agreement and any signed order form also apply. Where there is a conflict, the order form takes precedence, followed by the SaaS Subscription Agreement & SLA, then the DPA, then these terms. In particular, where you are a business customer under the SaaS Subscription Agreement & SLA, the liability terms set out in that agreement apply to you in place of section 10 below.

In short We own the platform. You don’t get any rights to it beyond using it normally.

All right, title and interest in and to the METBooker platform — including the source code, database structures, APIs, user interface, layouts, graphics, logos, names, original copy, documentation and all related materials — are owned by METBooker or our licensors and are protected by UK and international intellectual property laws.

Nothing in these terms transfers ownership of any of that to you. Using the website or paying for a subscription does not grant you any IP rights beyond the limited licence set out in section 3.

“METBooker” and our logo are trademarks of METBooker. You may not use them without our prior written permission, except to factually identify the service you are using.

In short You can use the platform for what it’s built for. Nothing more.

Subject to your continued compliance with these terms, METBooker grants you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the platform for its intended purpose:

• Browsing the public website;
• Making, managing or cancelling a booking, where you are an end user;
• Operating your account and taking bookings, where you are a business customer.

This licence lasts for as long as your account is active and these terms are in force. We may revoke it at any time if you breach these terms (see section 11).

In short No reverse engineering. No scraping. No competing clones. No reselling without us saying so.

You must not, and must not permit anyone else to:

• Reverse engineer — copy, decompile, disassemble or otherwise attempt to derive the source code, object code or underlying algorithms of the platform, except to the extent the law expressly permits and we cannot lawfully restrict;
• Build a competing service — use the platform, or any information or output obtained from it, to develop a product or service that competes with METBooker;
• Automated access — scrape, crawl, spider, harvest or otherwise programmatically extract data from the platform other than via APIs we make available for that purpose;
• Resell or sublicense — rent, lease, lend, sell, sublicense or otherwise commercially exploit access to the platform without our prior written consent;
• Bypass technical limits — circumvent, disable or otherwise interfere with security, authentication or rate-limit features;
• Misrepresent — frame, mirror or pass off the platform as your own, or remove or obscure any proprietary notices.

In short Use the platform safely and lawfully. Don’t attack it.

We may report suspected criminal activity to the relevant authorities and cooperate with their investigations.

In short Keep your login safe. We can’t help if it’s shared.

You are responsible for keeping your login credentials confidential and for any activity that takes place under your account. You must:

• Use a strong, unique password and, where offered, enable two-factor authentication;
• Not share your password or let anyone else use your account;
• Notify us at security@metbooker.com immediately if you suspect unauthorised access.

METBooker is not liable for any loss or damage arising from your failure to keep your account secure, or from unauthorised access caused by compromised credentials.

In short We aim for high uptime, but we can’t promise perfection.

The platform is provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, METBooker disclaims all warranties — express, implied, statutory or otherwise — including any implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted operation.

We do not warrant that:

• The platform will be available 100% of the time or free from interruption;
• The platform will meet any specific requirement you may have;
• The platform will be free from bugs, errors or vulnerabilities;
• Any data or output will be wholly accurate or reliable.

We may carry out scheduled maintenance, emergency fixes, deployments and upgrades that result in temporary unavailability. We will give reasonable notice of significant planned downtime where practical.

In short Your content stays yours. You give us permission to host and display it so the platform can work.

Where the platform allows you to upload content — including business details, descriptions, photos, logos, opening hours, pricing information, booking notes or correspondence — you keep ownership of that content.

You grant METBooker a worldwide, royalty-free, non-exclusive licence to host, store, copy, transmit, display and process that content solely for the purpose of operating, securing and improving the platform, and providing the service to you and the relevant end users. The licence ends when the content is deleted from the platform, except where retention is required by law or by our backup cycle.

You confirm that the content you upload:

• Is yours, or you have permission from the rights holder to use it;
• Does not infringe anyone else’s intellectual property, privacy or other rights;
• Is not unlawful, defamatory, obscene, harassing or otherwise objectionable.

We may remove content that we reasonably believe breaches these terms.

In short Bookings are between you and the business. Payment goes via their chosen provider, not us. We don’t hold funds and we’re not a tax or bookkeeping service.

When an end user makes a booking through METBooker, the contract for the underlying service is between the end user and the business they book with. METBooker provides the technology that connects the two — we are not a party to that contract.

• Payments are processed by the business’s chosen payment provider. Supported providers include Stripe, Airwallex, Square, SumUp, Dodo Payments and Dojo. Each provider’s own terms apply to the payment itself. Your card details pass directly to the provider — METBooker never sees or stores them.
• Refund, cancellation, no-show and rescheduling rules are set by each business and shown at the point of booking.
• Disputes about a booking should be raised with the business first; we will assist where the platform can help (e.g. providing booking records or audit logs).

Subscription fees paid by business customers to METBooker are non-refundable except where required by law or expressly stated in an order form.

Regulatory status

METBooker is a technology platform only. We do not hold, control or have access to Customer or end-user funds, and we are not a payment institution or authorised or registered under the Payment Services Regulations 2017. METBooker is not a bookkeeping, accounting or tax advisory service. Booking, payment and invoice records provided through the platform are for the business customer’s own record-keeping and do not constitute tax, accounting or Making Tax Digital compliance advice. Business customers remain solely responsible for the accuracy of VAT and other tax information used to generate invoices and receipts, and for their own regulatory and tax compliance.

Invoices & receipts

Where the platform generates invoices or receipts on a business customer’s behalf, these are produced using information the business customer has provided or configured (including VAT registration status and rate). METBooker does not verify that information, and business customers should check that invoices and receipts meet their own legal requirements before relying on them.

Chargebacks & payment disputes

Chargebacks, payment disputes and refund claims are handled between the business customer and their chosen Payment Provider, under that provider’s own terms. METBooker is not liable for any chargeback fees, reversed funds or losses arising from a payment dispute.

In short If something goes wrong, our liability to visitors and end users is capped at what you paid us in the last 12 months. Business customers are covered instead by the SaaS Subscription Agreement & SLA.

This section applies to visitors and end users. If you are a business customer under our SaaS Subscription Agreement & SLA, the liability terms in that agreement apply to you instead of this section.

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded — including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights of consumers that cannot be waived.

Subject to that, to the maximum extent permitted by law:

• No indirect or consequential loss — METBooker will not be liable for any loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of data or any indirect or consequential loss.
• Liability cap — METBooker’s total aggregate liability arising out of or in connection with these terms or your use of the platform, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is capped at the greater of (a) the amount you have paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) £100.

You agree that this cap is a fair and reasonable allocation of risk given the nature of the platform and the fees charged.

In short We can suspend or close accounts that break these terms.

We may suspend or terminate your access to the platform — in whole or in part, immediately and without prior notice — if:

• You materially breach these terms (including sections 4 and 5);
• We reasonably suspect fraudulent, illegal or abusive activity;
• Continuing your access would put the platform, our other customers or end users at material risk;
• We are required to do so by law or by a competent authority.

Where reasonable, we’ll give you notice and an opportunity to put things right. On termination:

• Your licence to use the platform ends immediately;
• Pre-paid fees are non-refundable, and any outstanding fees become payable;
• Sections that by their nature should survive (e.g. IP, liability, governing law) continue to apply;
• We will handle any remaining personal data in line with the Privacy Policy and Data Processing Agreement.

In short We integrate with other services. We don’t control them and aren’t responsible for them.

The platform may contain links or integrations to third-party sites and services. These include, depending on configuration:

• Payment processors — Stripe, Airwallex, Square, SumUp, Dodo Payments and Dojo (whichever the business you’ve booked with has enabled);
• Calendar integrations — Google Calendar and Microsoft 365 (via Microsoft Graph), used for syncing bookings when the business has connected their account;
• Authentication — Google Sign-in, used for business admin accounts;
• Vehicle registration lookup — the UK DVLA Vehicle Enquiry Service API, used when you enter a vehicle registration number during the booking flow. Your registration is sent to the DVLA API in real time to retrieve your vehicle details;
• Other third-party links — social media platforms or partner websites that may appear on business profile pages.

Those services are provided by their respective owners under their own terms and privacy notices. METBooker:

• Does not own, control or operate them;
• Is not responsible for their content, availability, accuracy or practices;
• Does not endorse them simply because they appear on the platform.

Your use of those services is at your own risk and subject to their terms — please review them before use.

We may update these terms from time to time — for example to reflect changes in the service, in the law, or in our business operations. The latest version will always be available at metbooker.com/terms-conditions/ with an updated version number and effective date at the top of the page.

For material changes that affect your rights, we’ll give you at least 30 days’ notice by email or via the platform. Continuing to use METBooker after the effective date means you accept the updated terms; if you don’t, you can stop using the service and (if you’re a business customer) close your account.

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that nothing prevents either party from seeking injunctive relief in any competent jurisdiction.

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a right is not a waiver of that right.

Questions, complaints or notices under these terms should be sent to legal@metbooker.com.