About METBooker
Built from real automotive work
METBooker is an independent automotive operations platform. Its functionality is shaped by the experience of running and supporting automotive businesses. Its architecture is shaped by decades of work with systems where privacy, availability and recovery matter.
Built around Mobile Eco Tuning experience
METBooker is a fundamental part of how Mobile Eco Tuning runs its day-to-day operation and supports its agent network. The platform has been shaped by years of direct experience across workshop and mobile work, tuning, diagnostics, DPF services and agent support.
The requirements of Mobile Eco Tuning and its agents have helped define what METBooker needs to do in practice, from how work enters the diary to how specialist jobs, mobile capacity and customer hand-offs are managed. That experience continues to guide the product for garages and specialists using it in their own businesses.
- Company
- METBooker LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA
- Founder
- Michael Simpson
- Support and corrections
- admin@metbooker.com
Platform, security and resilience
Michael Simpson, Founder
Michael Simpson, Founder
Michael Simpson is the founder of METBooker and leads the platform, security and resilience strategy. His technology career spans nearly three decades, beginning with information systems and communications in the Royal Signals. Since moving into civilian work, his career has been spent working for software vendors across government-facing technical security and intelligence, blue-light and military communications and mobilisation, highly available routing and dispatch, security solution design and enterprise cybersecurity. He has more than 20 years of experience working with mission-critical and sensitive systems.
That experience is directly relevant to an operations platform. A booking system is not only a form and a calendar. It holds customer information, influences where staff go, records money and evidence, and becomes part of how a business gets through its day. Michael applies principles learned in higher-consequence environments: least-privilege access, privacy by design, secure secret handling, redundancy, observability, recoverability and business continuity.
METBooker is therefore designed with a secure-by-default approach. Sensitive information should be available to authorised people who need it, resistant to inappropriate access, exportable by the customer and recoverable when something goes wrong. These are continuing engineering disciplines rather than one-off claims.
Experience
- Royal Signals information systems and communications, 1997 to 2006
- Civilian career spent working for software vendors from 2006 onwards
- Covert surveillance and technical security work, 2006 to 2011
- Blue-light and military communications, mobilisation and intelligence solutions, 2011 to 2020
- Highly available routing and dispatch systems
- Enterprise cybersecurity roles from 2020 onwards
- Founder responsible for METBooker's platform, security and resilience direction
Sources
From operational problem to product behaviour
Each workflow below exists because of a real operating problem, and each is shaped by the experience named beside it.
| Automotive reality | Product response | Experience behind it |
|---|---|---|
| A garage takes work online, by phone, at the counter and by drop-off | One diary with multiple booking routes | Mobile Eco Tuning operations |
| A mobile engineer loses capacity between jobs | Coverage and travel-aware booking feasibility | Field-service and routing architecture experience |
| Different people can perform different work | Service eligibility and configurable allocation algorithms | Workshop operations and dispatch-system experience |
| A tuning or diagnostic job may depend on the vehicle and its modifications | Requested bookings with vehicle context, business review and a choice of payment on acceptance | Tuning, diagnostics and agent-support experience |
| A specialist service may need add-ons, extra time or dedicated equipment | Service-linked add-ons, individual durations and separate calendars for resources such as a rolling road | Tuning-workshop and agent-network requirements |
| A DPF clean can mean diagnosis, remove-clean-refit, component-only work or a trade drop-off | Distinct services with their own duration, eligible staff, payment rule and daily drop-off limit | DPF workshop, equipment and trade-support experience |
| A workshop and mobile team need different capacity rules in the same operation | Timed workshop availability alongside coverage and travel-aware mobile booking | Workshop, mobile and mixed-operation experience |
| A customer may need to pay when no card reader is nearby | Payment links and scan-to-pay QR codes tied to the same booking and balance | Mobile service and customer hand-off experience |
| Key and immobiliser work needs structured evidence for inspection | Guided SERMI records with VIN and V5C checks, authority, signature, tamper-evident sealing and inspection packs | Automotive workflow and sensitive-records experience |
| Customer and vehicle data must be useful but controlled | Role-based access, selected field encryption and tenant separation | Cybersecurity and sensitive-system experience |
| An operational system must be recoverable | Database backup layers, monitoring, exports and recovery procedures, with disclosed file-backup limits | Business continuity and availability experience |
How data is looked after
The Security and Resilience page sets out how access is controlled, which personal fields are encrypted, how customers can export their records, and how backup and recovery are designed, including the files that the current scheduled off-site backup does not cover.
Security and resilience- Privacy notice
- For people who book
- Data processing agreement
- For subscribing businesses
- Subscription agreement
- Service terms
- Getting help
- In-product help guide, and email support at admin@metbooker.com. How onboarding works
Where next
See how the platform is set up for your kind of business, then book a demo configured around it.