The platform

Get found. Get booked. Get paid.

Seven outcomes, in the order a customer meets them. METBooker keeps the customer-facing and operational stages of a job connected, from booking and vehicle details to payment, completion and invoice. Each outcome below starts with a real scenario, then the capabilities, the limits and the page that explains it in depth.

Get found by the right customers

Scenario. Someone searches for a DPF clean or an MOT near them. They find a clear page about the business, its services, prices, area and opening hours, can see why it can be trusted, and can book from it straight away.

The Website add-on: public pages built from the business and service information you manage, customer discovery, search visibility, content search engines and AI assistants can read, Google reviews where configured, and a direct route into booking.

An optional paid add-on. Designed to be discoverable and understandable; nobody can promise indexing, ranking, AI citation, traffic or bookings.

Read about Website add-on

Website Add-on and Marketing: 24 features

Fill the diary with workable jobs

Scenario. A customer books a service online at 21:00 while the counter has already filled Thursday morning by phone. They are offered only the times that are genuinely free, and for mobile work only the times the engineer can reach.

Online, staff, walk-in, drop-off and requested bookings in one diary; services, durations, add-ons, buffers and opening hours; daily drop-off limits; travel-aware mobile feasibility; a slot held while the customer pays.

Staff bookings, add-ons, requested bookings, multi-service booking and mobile or mixed operation are configured during onboarding. Customers cannot yet move or cancel their own booking online.

Read about Booking and diary

Booking and Scheduling: 41 features

24/7 online booking
Embedded or standalone booking form
Mobile-first booking journey
Live availability
Calendar date and time selection
Day availability indicators
Temporary slot holds
Overlap protection
Service-duration scheduling
Add-on duration scheduling
Service buffer time
Configurable slot intervals
Advance-booking limits
Minimum notice
Same-day booking control
Working days and opening hours
Blocked dates
Automatic expired-date clean-up
Workshop bookings
Mobile bookings
Coverage-radius checks
Live travel-time feasibility
Travel estimates
Drop-off bookings
Daily drop-off caps
Next-free-slot allocation
Drop-off acknowledgement
Manual bookings
Walk-in sales and jobs
Manual booking feasibility checks
Booking rescheduling
Booking cancellation
Provisional booking requests
Email accept or decline workflow
Provisional expiry and reminders
Accept with deposit, full amount or no payment now
Automatic chasing of unpaid accepted requests
Service unavailable times
Book anyway for staff
Maintenance mode
Time-zone-aware scheduling

Services and Add-ons: 20 features

Put work with the right person

Scenario. Only two technicians do brake work. A brake service booked online goes to whichever of them is less busy, while a deliberate assignment is still possible.

A calendar for each person, the services each person can perform, and round-robin, least-busy or priority allocation of eligible work.

Allocation follows service eligibility; there is no separate model of each person’s abilities, no bay management and no rota planning.

Read about Team and operations

Staff and Calendars: 20 features

Staff profiles
Individual working hours
Service eligibility: the services each person can perform
Automatic staff allocation
Round-robin allocation
Least-busy allocation
Priority-order allocation
Manual staff choice
Multi-staff services
Google Calendar integration
Microsoft 365 calendar integration
METBooker-only calendars
Per-staff calendar type
Busy-event blocking
Block-keyword rules
Workshop and mobile calendar events
Calendar connection checks
Calendar provisioning and sharing
Orphaned-event monitoring
Staff-safe deletion

Keep customer and vehicle context with the job

Scenario. Before the car arrives, the counter can see the make and model, the MOT history and last year’s advisories from the registration.

Registration lookup, vehicle details, MOT history and MOT and tax status on the booking; searchable previous work; logged customer emails; MOT and service reminders where configured.

Vehicle data supports your own checks; it does not confirm insurance, roadworthiness or driver entitlement. Customer and vehicle details are held with bookings, not in a separate customer database.

Read about Customers and vehicles

Customers and Vehicles: 13 features

Communications and Reminders: 19 features

Get paid and account for the money

Scenario. A deposit is taken online, a part is added on the day, the balance is paid by link at the roadside and a part-refund follows. Each is a line on the same booking, and the invoice and credit note come from it.

Deposits, balances, payment links and QR codes, the Stripe Terminal card reader, SumUp Solo integration coming soon, recorded manual payments, refunds, items needing attention, invoices, credit notes and bookkeeping export files.

Payment links, full online payment, the card reader, counter sales, invoices and extra export formats are configured during onboarding. Bookkeeping exports are files, not a live accounting connection.

Read about Payments

Payments and Point of Sale: 27 features

Invoicing, VAT and Bookkeeping: 21 features

Control, protect and recover the business

Scenario. The receptionist can take bookings and payments but cannot change prices; the accountant can export but cannot change anything; a wrong price change is restored from an earlier version; the owner can take a full copy of the data at any time.

Super Admin, Staff and Accountant roles enforced on the server, multi-factor authentication for password accounts, selected audit records, configuration version history, the owner dashboard, full data export, database backup layers and documented recovery procedures.

Selected actions are recorded; not every read, click or change is audited. The scheduled off-site backup covers Firestore exports, not Cloud Storage uploads such as SERMI photos and website assets. No recovery time is published until it is measured.

Read about Security and resilience

Dashboard, Reporting and Operations: 20 features

Administration, Security and Privacy: 24 features

Support specialist automotive evidence

Scenario. A SERMI-approved garage programming a key records the vehicle, the person, their authority and a signed repair order before connecting to the manufacturer.

Structured, tamper-evident SERMI records with void-and-replace handling and inspection packs, on the same booking as the payment.

The SERMI Records add-on, a paid add-on for eligible businesses. METBooker does not approve garages for SERMI or check whether a vehicle is stolen.

Read about SERMI Records add-on

The SERMI Records overview in the METBooker admin console: inspection readiness shown as pass, advisory and fail lines with actions beside each — Inspection readiness, line by line, with what to fix first.

SERMI Records: 27 features

In all: more than 250 features, each one listed

Getting it running: a plain-English Setup Wizard turns a few answers into a checklist for your business, with free training and remote setup assistance. How setup and onboarding work

Where next

The platform connects to calendars, payment providers, vehicle data and your bookkeeping. See what connects and what it does.

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